Frequently Asked Questions

Everything you need to know about shopping with Ostroy

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for most items in their original condition and packaging. Please note that some clearance items may be final sale.

How can I track my package?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.

How do I ensure I am ordering the correct size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing those figures to our charts to ensure the perfect fit.